Terms of service
This website is operated by Rapscallion_Soda, Unit 10, 30 Cumberland Street. Glasgow G5 9QJ. The terms “we”, “us” or “supplier” refers to Rapscallion_Soda
CONDITIONS
These terms and conditions apply to all sales agreed by the supplier and the buyer and shall prevail over any other documentation or communication from the buyer.
By using our website and agreeing to purchase goods by e-mail, using our online shop or phone conversation you are bound by these conditions as laid out in the agreement. By accepting delivery of goods, you are concluding the sale and acceptance of these terms and conditions. Therefore, all funds are payable in full according to these terms and conditions.
PLACING AN ORDER
Our website should assist you in placing your order. It will guide you through the steps easily and systematically. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure you take the time to check your order on each page of the order process, we are not liable for any incorrect details you may use.
Once you have placed your items in the shopping basket you should confirm your order and proceed to enter your payment details. Following this we will send you an email acknowledging we have received your order which will detail the items you have ordered. Please note that this does not mean that your order has been accepted by us yet. The Contract between us will only be confirmed when we send you a 'fulfilled' confirmation.
If in unforeseen circumstances, we are unable to provide you with a dispatch confirmation our acceptance of an order will take place when we post your products and they are received by you. If we are unable to accept your order, we will inform you by email as soon as is possible. If you have already paid for your order, we will refund you the full amount as soon as we can. This may be because your product is out of stock/no longer available.
DELIVERY
All orders placed between Monday – Thursday before 10am will be dispatched within 48 hours for UK mainland postcodes.
All orders placed after noon will be fulfilled the next working day.
Friday, Saturday, Sunday and Bank Holiday orders will be dispatched the next working day.
Once the goods have left our site we are unable to change the delivery address.
LIABILITY
Please check your goods immediately upon receipt and notify us immediately by email if the goods are damaged or are not accurate to the order purchase. If you fail to do so, you shall be deemed to have accepted the goods.
Our couriers will attempt two deliveries, If you are not there to accept your goods we cannot accept any liability for further shipping costs.
PAYMENT
All prices listed on the website are correct at the time of publication however we reserve the right to alter these in the future.
Please note all payment of goods including delivery charge will be made in full prior to goods being delivered. We accept Visa, MasterCard, Switch, Solo, Maestro and Delta payment cards as well as Apple Pay, Google Pay and PayPal.
We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
We do not receive or store your credit card details, only the confirmation that the transaction has been made. We use Stripe, a market leading payment service to process card payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
CANCELLATIONS/RETURNS
If for any reason you must cancel your order, call us on 07388335104 immediately. If your order hasn't yet been processed on site, you will receive a full refund of the price paid for the goods.
We cannot accept cancelled orders once they have been processed and shipped.
We cannot accept returns here at Rapscallion_HQ.
NON GUARANTEE
Delays due to adverse weather conditions, postal strikes, force majeure / acts of god, or terrorism are beyond our control and as such we cannot guarantee delivery by a certain date due to the nature of these acts, nor are we liable for costs incurred due to delay.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.
ALLERGENS
Under new legislation from December 2014, we are under obligation to be able to provide information regarding the allergen content within any items.
Please note that all allergens are listed on our website in BOLD and we would ask that you check these prior to purchase. We will also include a list of these along with each product, it may be on the back or included in the packaging.
We actively avoid using any of the 14 allergens in our products, the exception to this is S_03 Cranachan which contains OATS.
PRIVACY POLICY
Our privacy policy sets out how Rapscallion_Soda uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Please see our Privacy Policy. We do not store credit card or debit card details, nor do we share customer details with any third parties.
CHANGES TO TERMS AND CONDITIONS
We are entitled to alter our Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the buyer when making a purchase.
